Terms and Conditions
Contents
Use of the website
The terms and conditions detailed below apply to all users of www.xbroker.com. By using this site you agree to be bound by all the terms and conditions detailed below, and your use of the website will constitute acceptance of the stated terms and conditions.
Who Regulates Us?
Moorhouse Xbroker is a trading name of Moorhouse Group Ltd (the company). Moorhouse Group Ltd is authorised and regulated by the Financial Services Authority. Our FSA Registration number is 308035.
Our permitted business is:
- Arranging General Insurance Contracts
You can check this on the FSA’s register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Are we covered by the Financial Compensation Scheme?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Further information about the compensation scheme arrangements is available from the FSCS.
Whose products do we offer?
We offer products from a range of insurers for:
- Public, Employers and Products Liability Insurance.
Ask for a list of insurers we offer insurance from.
We offer products from a limited number of insurers for:
- Liability Excess Layer.
- Goods In Transit.
- Retail.
Ask for a list of insurers we offer insurance from.
We only offer products from single insurers for:
- Contractors All Risks cover provided by Aviva.
- Let Property cover provided by IGI.
- Professional Indemnity, Motor Traders cover provided by ACE. (On a presentation basis not available online)
Which service will we provide you with?
As the selling broker you are responsible for the advice that you give to your client and any product or service that is chosen on their behalf. The Moorhouse Xbroker system will ask a set of questions and will automatically generate a quotation based on the information you supply, you will not receive advice or a recommendation from us, as the selling broker you will then need to make your own choice about how to proceed and which product to choose considering your clients current demands and needs.
When you have made a decision the quotation that is generated will be valid for 30 days. After this time we will not be able to guarantee the premium that was quoted and a new quote must be obtained.
How much will you pay for our service?
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Service
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Service Charge
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Quotation
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No Charge
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Setting up a non-investment insurance contract
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No Charge
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Changes during the policy term
(Mid term adjustments have a minimum premium of £25 + IPT)
Where a transaction results in a premium credit, any refund to you will be reduced by any service charge and any other sums owing in respect of the policy.
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No Charge
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Cancelling your policy
If you do exercise your right to cancel your insurance contract, you will be charged by the insurer for the service provided up to the point of cancellation, please refer to the policy documentation for exact details regarding the insurers cancellation procedures. We will also make a cancellation service charge of £15 and will claw back all our commission.
No refunds will be made if the return of premium is less than £25.
Where a transaction results in a premium credit, any refund to you will be reduced by any service charge and any other sums owing in respect of the policy.
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£15
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The company will also receive commission from the insurer based on an agreed percentage between the company and the insurer.
Your duty to disclose information
It is your responsibility to provide complete and accurate information in all communication with us regarding your insurance cover. Before the contract is concluded you must disclose to us any fact or circumstance, which is known to you (or which ought to be known to you) which is material to the risk. A fact or circumstance is material if it would influence the judgment when deciding the premium or determining whether the insurance company should take the risk. Should you not act with the utmost good faith or fail to disclose any material fact or circumstance to insurers, insurers may void the contract or reject a claim. Your duty of disclosure to us does not end when the cover commences but applies through the life of your cover and when the policy is renewed.
What to do if you have a complaint?
If you wish to register a complaint please contact us:
We will try and resolve your complaint within 24 hours, however if we are unable to do this then we will follow the company’s formal complaint procedure that is documented below.
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The Compliance Manager
Moorhouse Xbroker
Barclay House
Caerphilly
CF83 2WJ |
If you write to us please include your name, address, a contact telephone number, your policy or quote number, and details of why you are unhappy.
The Formal Complaints Procedure
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We will provide written acknowledgment of your complaint within five working days of its receipt, giving you the name and job title of the individual who will be dealing with your complaint.
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Within four weeks of receiving your complaint we will send you either:
- A final response
- A letter explaining why we are unable to provide you with a full response and timescales advising you when we will contact you again.
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Eight weeks after receiving your complaint we will send either:
- A final response
- A letter explaining why we are unable to provide you with a full response and timescales advising you when we will expect to finalise your complaint, at this stage if your complaint is not resolved you have a right to take your complaint to the Financial Ombudsman Service (FOS).
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If you are not satisfied with our final response you may be entitled to refer it to the Financial Ombudsman Service.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Email: enquiries@financial-ombudsman.org.uk
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Residency Requirement
The products and services detailed on this site are only available to residents and risks based in England, Wales, Scotland, Channel Islands and the Isle of Man. Brokers in Northern Ireland can only sell the Goods In Transit Courier Scheme by Groupama.
Governing Law
These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the jurisdiction of the English courts.
Data Protection
We are registered under the Data Protection Act 1998 and we undertake to comply with the Act in all our dealings with your personal data. Your personal information will be kept secure. Please be aware that we exchange information with other Insurers to help speed up the processing of your data and to allow checks to be made on that information. You should also be aware that all insurers supply details of insurance policies to a database which the Police and other Insurers access. You have a legal right of access to your own personal data held within our insurance system - this includes paper files as well as electronic ones. You must apply in writing to Chief Operations Officer at the Moorhouse Group Ltd, for such information to be copied or printed out. A charge of £10.00 is made for this service.
It is our policy to retain documents for business affected on your behalf in electronic or paper format for up to 40 years. For some types of insurance cover it is possible that a claim may be made under a policy long after its expiry date and it is therefore important you keep such documents safely.
Content & Product Information
The product information on the site is for information purposes only. The information and descriptions are not full explanations of all terms, conditions and exclusions applicable. The products and their terms are subject to the insurers’ full policy wordings, and any other products and services provided are subject to their specific terms and conditions as documented through the site.
If you are in any doubt as to the validity of information available to you on this site it may be in your best interests to seek clarification by contacting us.
We can give no warranty that the Website is free from viruses or other malevolent computer problems. You are responsible for ensuring you have relevant virus checking software on your computer.
Neither the company or any employees or representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages including but without limitation compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property in claims of third parties.
Force Majeure
We shall not be liable for any breach in the terms and conditions of the site, in relation to failing to provide, or a delay in providing the services on the site due to any event or circumstance beyond our reasonable control.
Trademarks and Logos
The copy right material contained on this website and any trademarks and brands included in that material belong to Moorhouse Xbroker or its licensors. You may download documents and copy content from the website as long as the material is not used for commercial purposes. Using the material for any purpose other than personal use is prohibited.
Termination
We reserve the right to issue a warning, suspend or terminate your rights to use the website if you:
- Breach the site terms and conditions
- Engage in fraudulent activities
- Violate the rights of a third party or an other user